What Happens When Leaders Dont Care

Marla Gottschalk Empowered Work Requires a Strong Foundation What Happens When Leaders Don’t Care I’ve just spent the last week with my household at an prolonged-stay institution. We are within the midst of repairing our home on account of water damage. This sort of thing happens all of the time, however it’s not a fun course of. We’ve hobbled together with a microwave and a bathroom sink for about 5 weeks. (I can solely examine it to tenting in your personal home with out of the benefit of somores.) Finally, we got here to some extent the place had to clear out, board the canine and stay some place else. We had been greater than ready for a reprieve from the construction. For apparent causes I gained’t mention the chain’s name. However, its father or mother company is one that has been an iconic model for as long as I can remember. We had been glad to be there â€" and likely should have taken advantage of our alternative to relocate sooner. The staff was extraordinarily accommodating, there were hot meals and it was oh, so quiet. No banging hammers or sanding occurring . Perfect. Until we ventured out one afternoon and seen a notice on our automobile, along with a sizable dent. Unfortunately â€" one of the resort employees had mistakenly backed up into our car. When the employee (who was very upset about what occurred) later called to ask to settle with out insurance coverage being concerned, I felt I should share what occurred with the hotel’s General Manager. That was a monumental mistake. I anticipated some signal of life â€" however instead “Crickets”. As it turned out, she couldn't have given a rattling. She had been alerted to the issue â€" and carried out her company obligation â€" informing us that she (and her brand) had no management over what happens in their car parking zone. She was professionally chilly. She was dismissive. She was unmoved by the situation. She was quick to usher me out of her office. Surprising, considering that her attitude was the polar reverse of the customer service creed the remainder of the employees see med to follow. She was the anomaly. I get it. You don’t (or gained’t or can’t) care. That was very clear. The sad factor is she did have management over quite a lot â€" even if not over her parking zone. Yet she failed to make the most of it. A few come to thoughts: After all was said and accomplished, we stayed 3 extra days at this establishment and didn’t hear a peep from her. Nary a notice, or a sort word was extended. So, the entire hard work of her employees (they usually were fantastic), really gained’t matter in the long run. Because we'll never keep at certainly one of their properties once more. I did let company know â€" and he or she wrote a disingenuous observe about how sorry she was for what had occurred and if there was anything she might do to name her. (Number given. Although she never even provided her card previously.) Unfortunately, when leaders don’t care, customers don’t care either. They walk away and by no means return. That is a disgrace. Dr. Marla Gottschalk is an Industrial/Organizational Psychologist, consultant and coach. She holds the function of Senior Consultant at Allied Talent. Post navigation Fill in your details beneath or click on an icon to log in: You are commenting using your WordPress.com account. (Log Out/ Change) You are commenting using your Google account. (Log Out/ Change) You are commenting utilizing your Twitter account. (Log Out/ Change) You are commenting using your Facebook account. (Log Out/ Change) Connecting to %s Notify me of new feedback via e mail. Notify me of new posts through email. Subscribe through Email Enter your e-mail handle to receive notifications of new posts by e mail. Subscribe Here Today’s Top Reads Instagram Blog Accolades